At SextoysHub.com.au, your satisfaction is our priority. However, due to the intimate nature of the products we sell, we maintain a strict return policy in line with health and hygiene standards.
For health and safety reasons, we are unable to accept returns or exchanges for change of mind once a product has been dispatched. This includes all items such as vibrators, dildos, lubricants, lingerie, and other intimate goods.
Please choose carefully before confirming your purchase.
If your item arrives faulty, damaged, or not functioning as described, we will happily offer a replacement or refund.
To request a return, please follow these steps within 48 hours of receiving your item:
Once approved, we will provide return instructions or dispatch a replacement at no additional cost.
If a return is approved due to a fault, we will cover the return shipping cost. If the issue is not due to a fault, shipping will be at the customer's expense and may be declined under our hygiene policy.
We’re here to help. If you have any concerns about your order, don’t hesitate to reach out to our customer support team at:
📧 support@sextoyshub.com.au